Privacy Notice

This Privacy Notice sets out how The Brown Bag uses and protects any information that you give us in the course of your interactions with our business, or when you use our website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this Notice.

This Privacy Notice tells you what to expect when we collect and use your personal information. It applies to information we collect about: Visitors to our website, Individuals who purchase our products, Individuals who subscribe to our newsletter, or request information from us.  Surveys and market research that we may carry out,  prior and current employees, as well as prospective employees

What information do we typically process? We may process the following information: Name and contact information, including a telephone number, email address, and postal address.  Financial information, such as bank details, to process or receive payments.   Other information relevant to our products and services, customer surveys, and/or offers.  Dates of birth, tax details, and health-related information in relation to prospective and current employees.  Sensitive Personal Data on prospective and current employees in compliance with Equality Legislation.

The lawful basis for processing the majority of the information we hold is “Contract”. This means that there is certain data we need to process in order to fulfil our contractual obligations to our customers. Other lawful bases for us processing data includes “Legitimate Interest” and “Consent”. This means we either have a legitimate business interest to process the data, or we have obtained your explicit consent.   

What do we do with this information? We require this information for our legitimate business interests, to understand your needs and provide you with a better service, and in particular for the following reasons:

 Internal record keeping and the provision of our products and services.

 We may use the information to improve our products and services.  Where you are a current customer, we may periodically send promotional emails about new products, special offers, or other relevant information that we think you may find interesting, using the email address you have provided.

 You can request to be removed from our email list at any time.  Where you are not a current customer, you can provide your consent to subscribe to receive our newsletter. You can request to be removed from our email list at any time.  You can subscribe to receive SMS text message alerts from us. You can request to be removed from our SMS text message list at any time.  From time-to-time we may also use your information to contact you for market research purposes, for example to complete a Customer Satisfaction Survey. We may contact you by email, phone, or by post. We may use the information you provide to make changes to our business processes or website.

We do not share your data with any third parties without your consent, and your data is not transferred to any other countries without you being made aware of the transfer. Personal data is processed securely within our password protected business hardware and software and is processed for as long as is necessary in line with our legitimate business interests. Personal data will be securely erased and/or destroyed when the legitimate business interest is no longer applicable.

Visitors to our website Our website is securely hosted by Shopify (https://the-brown-bag-boutique-ni.myshopify.com).  When you visit thebrownbag.co.uk we collect standard and anonymous internet log information, such as user activity and page visits, to monitor the effectiveness of our website and help us improve it. We cannot identify website users from the information collected, and we do not attempt to discover the identities of the individuals.