Delivery & Returns

Delivery

We use Royal Mail and provide a 1 - 3 day service, throughout Ireland (Northern Ireland and Republic of Ireland), when order placed by 12:30pm.  

3 day delivery service for the rest of the UK.

Delivery to Northern Ireland and rest of UK free of charge for orders of £60 or more and charged at £3 for orders less than £59.99.

Delivery to Republic of Ireland free of charge for orders of £70 or more and charged at £5 for orders less than £69.99

Delivery times may vary for the rest of the world, charged at £10 per order.

Orders placed after 12:30 pm on Friday or Saturday and Sunday will be dispatched on the following Monday for delivery within 1 - 3 working days.  

Delivery charges are non refundable.

 

Returns Policy

This policy applies to online purchases only.

Returns
You can return any items you purchased from www.thebrownbag.co.uk for up to 14 days from the purchase date. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we would advise you to ask for Proof of Postage.  

Some types of goods are exempt from being returned. We do not accept returns on earrings. 

Additional non-returnable items:
Gift cards

To complete your return, please include a note with your name and order details ( as per the receipt emailed to you) or a copy of the order/receipt.   

Refunds (if applicable)
Once your return is received a refund will be automatically issued (to your original method of payment) provided the item(s) have met the specified conditions of return or an exchange will be offered.   

Shipping
To return your product you should mail your product to: The Brown Bag, 63 Lisnamonaghan Meadows, Castlecaulfield, Dungannon, N. Ireland BT70 3ND

You will be responsible for paying for your own postage costs for returning your item(s). Shipping costs are non-refundable. 

If you are posting items over £50, you should consider using a trackable postal service. We don’t guarantee that we will receive your returned item.